Go Paperless

ePolicy and eBill is the electronic document delivery program provided by Merchants Insurance Group. ePolicy eliminates paper documents and eBill eliminates the paper bill.You will receive an email notification when your policy and/or billing documents are available on Merchants’ website.

• Always know when new policy documents or bills are available, thanks to email notifications.
• Securely review or print your policy documents and bills anytime,
• Stay organized by only printing the documents that are important to
• Help the environment by reducing paper

Enrolling in ePolicy and eBill is fast and easy!

Simply login to the Policyholders Login page using your Merchants User ID and password. If you don’t have a Merchants User ID and password, visit the home page and click on the “Login” area in the upper right corner of the page. Select “Policy- holders”, and on the next screen, select “Sign up now!”, and complete a few simple steps to get your User ID and password.You will receive a confirmation email.

Once logged in, go to “My Profile” in the center of the page and select “Enroll in ePolicy/eBill” and follow the easy and quick enrollment steps.

Your agent can also invite you to enroll in both ePolicy and eBill at any time during the course of the policy period. If your agent does invite you to enroll, you will receive an email from support@merchantsgroup.com to start the enrollment process.

• ePolicy – All policy documents are available electronically on our
• eBill – All billing documents are available electronically on our website. We will continue to mail paper copies of pending cancellation and premium audit invoices.

Yes, in the following cases:

1. Commercial Automobile ID cards are printed and mailed by Merchants to you for your
2. Due to state regulations, we must mail the following items to you:

• • Automobile Physical Damage Inspections Notices
  • Automobile Suspension of Physical Damage Coverage Notice
  • Conditional Renewal Notice
  • Non-Renewal Notice
  • Pending Cancellation Notice
  • Premium Audit Statement (Commercial Lines)
  • Workers’ Compensation Posting Notices (Commercial Lines); only in New Jersey and Vermont

You may un-enroll in ePolicy or eBill at any time. Log in to our policyholder website and click “My Policies” and then click on “Un-enroll ePolicy” or “Un-enroll eBill.” We will resume paper delivery of subsequent policies and invoices. If you later decide to re-enroll, you must repeat the enrollment process.

No, each new policy must be enrolled.

To change your email address or password, log in to our policyholder website and click on the “My Profile” button on your personalized “Welcome to Merchants Insurance Group” page. Change your email address or password with your new information.