In order to help our policyholders during the ongoing COVID-19 pandemic, Merchants Insurance Group has implemented a number of services to make working with us easier. We want you to receive the same high level of customer service you have come to expect from us:
- For the next 60 days we are suspending future policy non-pay pending cancellations. We will continue to bill policyholders in a cancellation hold status, but policies will not cancel for non-payment and late fees will be waived. For accommodations regarding final non-payment cancellations released prior to March 24, 2020, please contact our Direct Bill team at 800-462-8182 or by e-mail at directbill@Merchantsgroup.com. Please note, we will accept partial payments.
- You can also take advantage of “My Merchants”, our secure, policyholder dedicated portal, where you can make payments, access policy, billing and claims information. To gain access, click on the “Policyholder” link under “Login” on our main page. From there, look for the “Sign up now” link where you’ll be walked through a few easy steps.
- You may pay by credit card or e-check using our online “My Merchants” policyholder portal or the Merchants Mobile app.
- Policyholders can reach out directly to JP Morgan Chase at 800-852-4052 regarding credit card payments and questions.
Thank you for your understanding and cooperation during this difficult time. Please check here for updates and further information. Our thoughts are with all those impacted and especially with the health care professionals treating this pandemic. We hope you and your loved ones remain healthy.
For updated information on the coronavirus, please visit www.cdc.gov/coronavirus.