The health of our agents, policyholders and colleagues is paramount to us. In light of the ongoing coronavirus situation, effective Tuesday, March 17 and extending until Friday, May 15, all Merchants Insurance Group offices will be implementing our emergency response plan where many colleagues will be working remotely.
Merchants is aware of the seriousness of the situation, but know that business must continue, and we have implemented measures to ensure that you will receive the same high level of service you have come to expect from us.
To keep our agents updated, we will be posting information to our agents’ portal. Please check there frequently for updates and further information.
Policyholders, take advantage of our “My Merchants” policyholder dedicated portal, where you can access policy, billing and claims information.
We realize that we are in an unprecedented situation, and we are working hard to keep everyone safe and healthy while still maintaining our excellent customer service and best business practices.
Thank you for your understanding in this difficult time.
For complete information on the coronavirus, please visit www.cdc.gov/cornonavirus.